SHIPPING & RETURNS
The product must be returned to us within 7-10 days from the date it has been delivered to the customer. The product must be returned with all tags attached in their original condition along with all packing material, courier receipt, invoice & other papers.
Refund and Cancellation for Service Provider Company
Due to service providers in nature “NO REFUND”, and “NO CANCELLATION” will be entertained once the Payment has been made.
Once the Product is received by the company successfully, KCOTN will instantly initiate the refund to your source account or chosen method of refund within 7 working days.
Please note an order can only be canceled within 24 hours of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained. However, return is possible for all orders/products.
Customers can CANCEL an order only before the Order has been shipped/Dispatched. After the Product/s has been shipped, The Customer CAN NOT Cancel the Order. However, return is possible for all orders/products.
Shipping & Delivery Policies
KCOTN ships its products to almost all parts of India. Orders placed will be shipped within 24* hrs. We ship on all days except Sundays and National Holidays.
For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days of shipping (business days exclude Sundays and other holidays). At times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which KCOTN is not liable and would request its users to cooperate as KCOTN continuously tries to naught such instances. Also, KCOTN reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for the canceled product(s) to your source account.